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Help Center

Frequently Asked Questions

WHAT IS A VAPORIZER?

​HOW DO I USE FEZ?

HOW LONG DOES A CHARGE LAST?

HOW DO I CLEAN MY FEZ?

DOES FEZ EMIT AN ODOR?

HOW DO I CHANGE FEZ'S TEMPERATURE?

WHAT'S THE WARRANTY FOR FEZ?

HOW OFTEN SHOULD I CLEAN FEZ?

WHY IS FEZ AN AGE RESTRICTED PRODUCT?

WHAT DO THE BUTTON COLORS MEAN?

WHAT IS YOUR REFUND POLICY?

HOW LONG DOES FEZ TAKE TO HEAT?

NO VAPOR SEEMS TO BE COMING OUT

HOW DO I CLEAN THE MOUTHPIECE?

HOW CAN I GET A REPLACEMENT MOUTHPIECE?

MY FEZ ISN'T CHARGING

HOW CAN I CHECK BATTERY LEVEL?

MY FEZ DOESN'T LAST FOR AS MANY PUFFS ANYMORE

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